Please order carefully, as all products are unique and produced only upon request. This means that returns and exchanges are not supported if you order the wrong size, color, or simply change your mind. 

However, in the case of a damaged product or a manufacturing error, Skylaki offers a free reprint or a refund if you contact us within 30 days of receiving your order.

To be eligible for a return, please reach out to us via email at contact@skylaki.com and provide a clear photo showing the issue.

Items sent back to us without prior authorization will not be accepted.

You can always contact us with any return questions at info@skylaki.com.

**Damages and Issues**  

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and rectify it promptly.

**Exceptions / Non-returnable Items**  

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please get in touch.

Unfortunately, we cannot accept returns on sale items or gift cards.

**Refunds**  

We will notify you once we have received and inspected your return and let you know if your refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. 

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at contact@skylaki.com.